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General terms and conditions

Article 1 - Definitions

  1. Stylelise: Stylelise V.O.F., established at Melissekade 326, 3544CX, Utrecht, The Netherlands, Chamber of Commerce number: 78523192.
  2. Customer: the person with whom Stylelise has entered into an agreement.
  3. Parties: Stylelise and customer together.
  4. Consumer: a customer who is an individual acting for private purposes.

Article 2 - Applicability

  1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Stylelise.
  2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
  3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.

Article 3 - Prices

  1. All prices used by Stylelise are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
  2. Stylelise is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
  3. The price with regard to services is determined by Stylelise on the basis of the actual working hours.
  4. The price is calculated according to the usual hourly rates of Stylelise, valid for the period in which he carries out the work, unless a different hourly rate has been agreed.
  5. If the parties have agreed on a total amount for a service provided by Stylelise, this is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which can not be deviated from.
  6. Stylelise is entitled to deviate up to 10% of the target price.
  7. If the target price exceeds 10%, Stylelise must let the customer know in due time why a higher price is justified.
  8. If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price by 10%.
  9. Stylelise will communicate price adjustments to the customer prior to the moment the price increase becomes effective.
  10. The consumer has the right to terminate the contract with Stylelise if he does not agree with the price increase.

Article 4 - Payments and payment term

  1. Stylelise may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount.
  2. The customer must have paid the full amount within 7 days after delivery of the product.
  3. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without Stylelise having to send the customer a reminder or to put him in default.
  4. Stylelise reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.

Article 5 - Consequences of late payment

  1. If the customer does not pay within the agreed term, Stylelise is entitled to charge an interest of 1% per month from the day the customer is in default, whereby a part of a month is counted for a whole month.
  2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Stylelise.
  3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
  4. If the customer does not pay on time, Stylelise may suspend its obligations until the customer has met his payment obligation.
  5. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of Stylelise on the customer are immediately due and payable.
  6. If the customer refuses to cooperate with the performance of the agreement by Stylelise, he is still obliged to pay the agreed price to Stylelise.

Article 6 - Suspension of obligations by the customer

The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

Article 7 - Settlement

The customer waives his right to settle any debt to Stylelise with any claim on Stylelise.

Article 8 - Delivery

  1. Delivery takes place while stocks last.
  2. Delivery takes place at Stylelise unless the parties have agreed upon otherwise.
  3. Delivery of products ordered online takes place at the address indicated by the customer.
  4. If the agreed price is not paid on time, Stylelise has the right to suspend its obligations until the agreed price is fully paid.
  5. In the event of late payment, the customer is automatically in default, and hereby he can not object to late delivery by Stylelise.

Article 9 - Delivery period

  1. Any delivery period specified by Stylelise is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
  2. The delivery starts once the customer has fully completed the (electronic) ordering process and received an (electronic) confirmation of his order from Stylelise.
  3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless Stylelise cannot deliver within [number of days late] or if the parties have agreed upon otherwise.

Article 11 - Actual delivery

The customer must ensure that the actual delivery of the products ordered by him can take place in time.

Article 12 - Transport costs

Transport costs are on behalf of the customer, unless the parties have agreed upon otherwise.

Article 13 - Packaging and shipping

  1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Stylelise may not be held liable for any damage.
  2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to Stylelise, failing which Stylelise cannot be held liable for any damage.

Article 14 - Insurance

  1. The customer undertakes to insure and keep insured the following items adequately against fire, explosion and water damage as well as theft:

    • goods delivered that are necessary for the execution of the underlying agreement
    • goods being property of Stylelise that are present at the premises of the customer
    • goods that have been delivered under retention of title
  2. At the first request of Stylelise, the customer provides the policy for these insurances for inspection.

Article 15 - Guarantee

When parties have entered into an agreement with services included, these services only contain best-effort obligations for Stylelise, not obligations of results.

Article 16 - Performance of the agreement

  1. Stylelise executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
  2. Stylelise has the right to have the agreed services (partially) performed by third parties.
  3. The execution of the agreement takes place in mutual consultation and after written agreement and payment of the possibly agreed advance by the customer.
  4. It is the responsibility of the customer that Stylelise can start the implementation of the agreement on time.
  5. If the customer has not ensured that Stylelise can start the implementation of the agreement in time, the resulting additional costs and/or extra hours will be charged to the customer.

Article 17 - Duty to inform by the customer

  1. The customer shall make available to Stylelise all information, data and documents relevant to the correct execution of the agreement to in time and in the desired format and manner.
  2. The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.
  3. If and insofar as the customer requests this, Stylelise will return the relevant documents.
  4. If the customer does not timely and properly provides the information, data or documents reasonably required by Stylelise and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.

Article 18 - Duration of the agreement

  1. The agreement between Stylelise and the customer is entered into for an indefinite period of time, unless it results otherwise from the nature of the agreement or the parties have expressly agreed otherwise in writing.
  2. If a fixed-term contract has been entered into, it will be tacitly converted into an open-ended contract at the end of the term, unless 1 of the parties terminates the contract with due observance of a notice period of 2 month(s), or if a consumer terminates the agreement with due observance of a notice period of 1 month / the agreement ends at the end of the fixed term.
  3. If the parties have agreed upon a term for the completion of certain activities, this is never a strict deadline, unless specified explicitly otherwise in writing. If this term is exceeded, the customer must give Stylelise a written reasonable term to terminate the activities, before it may either terminate the contract or claim damages.

Article 19 - Cancellation of the contract for an indefinite period of time

  1. The customer can terminate an agreement that has been concluded for an indefinite period at any time with due observance of a notice period of 2 months.
  2. A consumer has the right to terminate an agreement for an indefinite period with due observance of a notice period of 1 month.

Article 20 - Intellectual property

  1. Stylelise retains all intellectual property rights (including copyright, patent rights, trademark rights, design and design rights, etc.) on all designs, drawings, writings, data carriers or other information, quotations, images, sketches, models, scale models, etc., unless parties have agreed otherwise in writing.
  2. The customer may not copy or have copied the intellectual property rights without prior written permission from Stylelise, nor show them to third parties and / or make them available or use them in any other way.

Article 21 - Penalties

  1. If the customer violates the articles of these general terms and conditions about secrecy or intellectual property, then he forfeits on behalf of Stylelise an immediately due and payable fine of € 1000 if the customer is a consumer and € 5000 if the customer is a company, for each violation and in addition an amount of 5% of the aforementioned amount for each day that this violation continues.
  2. No actual damage, prior notice of default or legal proceedings are required in forfeiting the fine referred to in the first paragraph of this article.
  3. The forfeiture of the fine referred to in the first paragraph of this article shall not affect the other rights of Stylelise including its right to claim compensation in addition to the fine.

Article 22 - Indemnity

The customer indemnifies Stylelise against all third-party claims that are related to the products and/or services supplied by Stylelise.

Article 23 - Complaints

  1. The customer must examine a product or service provided by Stylelise as soon as possible for possible shortcomings.
  2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Stylelise of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
  3. Consumers must inform Stylelise of this within two months after detection of the shortcomings.
  4. The customer gives a detailed description as possible of the shortcomings, so that Stylelise is able to respond adequately.
  5. The customer must demonstrate that the complaint relates to an agreement between the parties.
  6. If a complaint relates to ongoing work, this can in any case not lead to Stylelise being forced to perform other work than has been agreed.

Article 24 - Giving notice

  1. The customer must provide any notice of default to Stylelise in writing.
  2. It is the responsibility of the customer that a notice of default actually reaches Stylelise (in time).

Article 25 - Joint and several Client liabilities

If Stylelise enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to Stylelise under that agreement.

Article 26 - Liability of Stylelise

  1. Stylelise is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
  2. If Stylelise is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
  3. Stylelise is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
  4. If Stylelise is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
  5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and can not lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Article 27 - Expiry period

Every right of the customer to compensation from Stylelise shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 of the Dutch Civil Code.

Article 28 - Dissolution

  1. The customer has the right to dissolve the agreement if Stylelise imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
  2. If the fulfillment of the obligations by Stylelise is not permanent or temporarily impossible, dissolution can only take place after Stylelise is in default.
  3. Stylelise has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give Stylelise good grounds to fear that the customer will not be able to fulfill his obligations properly.

Article 29 - Force majeure

  1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Stylelise in the fulfillment of any obligation to the customer cannot be attributed to Stylelise in any situation independent of the will of Stylelise, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Stylelise .
  2. The force majeure situation referred to in paragraph 1 is also applicable - but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
  3. If a situation of force majeure arises as a result of which Stylelise cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Stylelise can comply with it.
  4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
  5. Stylelise does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

Article 30 - Modification of the agreement

If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.

Article 31 - Changes in the general terms and conditions

  1. Stylelise is entitled to amend or supplement these general terms and conditions.
  2. Changes of minor importance can be made at any time.
  3. Major changes in content will be discussed by Stylelise with the customer in advance as much as possible.
  4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.

Article 32 - Transfer of rights

  1. The customer can not transfer its rights deferring from an agreement with Stylelise to third parties without the prior written consent of Stylelise .
  2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.

Article 33 - Consequences of nullity or annullability

  1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
  2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Stylelise had in mind when drafting the conditions on that issue.

Article 34 - Applicable law and competent court

  1. Dutch law is exclusively applicable to all agreements between the parties.
  2. The Dutch court in the district where Stylelise is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.